RENTFIDENCE STAYS

Privacy & guest enquiries

When you send a booking request, we collect your name, contact details, dates, guest count and the message you provide so our team can respond and arrange your stay. A request is not a confirmed reservation and no payment is collected on this website.

Our automated guest assistant uses OpenAI to answer questions using public listing information and approved property knowledge. Your messages are processed by this service and stored in our company dashboard so authorized team members can review enquiries. Automated answers can be incomplete; prices, availability and any exceptions require confirmation by our team.

Please do not send payment card details, identity documents, access codes or other sensitive information in chat. The public assistant cannot retrieve private reservation details or release entry credentials. For help with an existing booking, use your confirmed booking conversation.

Session information is used to keep enquiries together and limit abuse. Contact sales@rentfidence.com to ask about your information or request its deletion. We review enquiries for operational use and can remove records that are no longer needed.